![]() ![]() Step 2: Go to Permissions and select Location from the following menu. Make sure you dispute the problem with that business. Step 1: Long-press on the WhatsApp icon and tap the ‘i’ icon from the resulting menu. Don’t let that company tell you otherwise. These sorts of events can clog the international mailing system, and may result in a shipments tracking info not updating as frequently as normal. So, you have every right to hold the seller responsible. Think of situations like certain countries closing their borders due to COVID-19, or a huge container ship getting stuck in the Suez Canal for a week and blocking 10 of global trade. Your relationship is with the seller, not the carrier. Here’s what you need to know no matter what delivery company is involved. ![]() The BBB doesn’t track complaints against government agencies, such as the U.S. Amazon had about 9,000 complaints in the last year, but they didn’t all involve delivery. I have multiple cameras all around my house, I did not see any person deliver anything into my house. They said the package had been delivered but I never got it. For 2 days in a row, I had issues with their deliveries. To compare, Stoogenke checked BBB complaints against other delivery companies. 1,895 reviews for LaserShip, 1.2 stars: I dont know why until now this company is still existing. The carrier went on to say, “Our team is working hard to ensure packages move through our network as quickly and securely as possible.” Other companies The company sent a statement, saying, “Our top priority is and has always been our customers, and we share their frustration with delayed packages.” Stoogenke asked LaserShip about the number of complaints and why some items seem to make it to its warehouse but no farther. “Again, another pair of shoes gone.” Response from LaserShip My son’s Christmas gift (Jordan shoes) never arrived.”Īnother said, “The package gets all the way to Charlotte and mysteriously is stuck in the warehouse.”Ī third person claimed he ordered the Air Jordans twice but didn’t get either. Some of those cases also involved expensive tennis shoes, but not all. However, there have been more than 2,300 complaints the last three years with more than half of them in the last 12 months. LaserShip has an “A” rating with the Better Business Bureau. “They need to find the root of the problem and fix it.” BBB review and local complaints “How is it possible that this is a continuous problem?” he said. They know things happen,” he said.Īlvarez bought similar Air Jordans elsewhere, but he still wants LaserShip to do better. The issue did not affect USPS’s delivery of the affected shipments. Last week we learned that Auctane systems issued USPS tracking numbers were not being tracked properly. They, of course, they will refund you the money. As of 5PM ET 12/3/21, we have confirmed that over 90 of the affected shipments have been successfully delivered. That’s really irritating.”Īlvarez said Nike gave him his money back. “You’re expecting to get them in the mail and then you never do. “Every day I was checking, six to seven times, refreshing the page,” Alvarez said. “And I had them shipped here to my house, of course, and they used LaserShip.”Īlvarez followed the tracking and said the shoes made it to the LaserShip warehouse, but that he didn’t get them. “So, with shipping, usually around $240,” he said. “They retailed around $220 or so,” Alvarez said. ![]()
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